Category: Product Updates

SiteGround.com, the leading web hosting company, today announced the launch of a new cloud hosting service. The new product uses the best virtualization technology to deliver a service with outstanding reliability, redundancy and flexibility, suitable for business websites of various sizes. The cloud hosting service includes number of free extras, which makes it the most affordable offer on the market.
Continue reading “SiteGround.com Launches New Cloud Hosting Service”

SiteGround web hosting company launched a new Make website package that accommodates the needs of users without any experience in creating a website. The new service is a bundle of conveniently integrated services and products that allows any user to start and manage their own website.
Continue reading “SiteGround starts a new “Make website” package”

Last month I gave you a hint about the more extra services to come this season. Here is a quick write up to get your attention at two of our latest additions. We’re launching premium versions of two of our services that traditionally rank us among the best in the industry: our reliable email spam protection and first-class technical support.

SiteGround Premium Support

We know that some clients need things to move faster than other. The idea behind our Premium Support service was to top up the customer support that we currently offer to all of our clients in order to address the pressing issues of those with special needs.

Naturally, we started with speed. Even though we’ve always managed to stand up to one of the fastest response times in the industry, with our Premium support service we’ve cut the wait time to a minimum. What is more – the problems reported under our Premium Support subscription are assigned a top priority. They are automatically posted in a special, top-level category and handled with special priority. The new service also has its own separate Premium Support interface to let you submit tickets faster and more easily.
This is really a big step forward in our customer service efforts, as we put all the years of experience into it. You can check out more about our new service on the special Premium Support page in our Customer Area.

Spam Killer and Virus Protection

All of our email servers have been especially optimized against spam and virus threats, ranking our standard spam protection significantly above the average industry level. However, to suit the needs to those looking for the best anti-spam system on the market, we have invested in a new solution – our latest Spam Killer and Email Virus protection feature.

Our Spam Killer and Virus Protection feature is based on MailFoundryTM -arguably the best hardware email filter currently available. If I had to describe the technology in layman’s terms, I would say that it is a piece of hardware that acts as a gateway for all incoming email traffic. It scans all messages and tells which ones are legitimate and which ones are spam and/or contain viruses. To go in a little bit more details, the appliance includes a human intelligence powered email filtering engine called MessageIQ. The MessageIQ engine uses a technology called Spam Profiles, which is extremely accurate in detecting spam.

*What are Spam Profiles and why are they so accurate?*

Spam profiles are highly targeted profiles of a sender of spam, an individual spam message or a collection of spam messages. Spam Profiles are created by human editors, in real time, to provide the quickest reaction to new spam outbreaks. Spam Profiles are updated every five minutes and are automatically sent to our Spam Killer.

This means that you are protected by a clever, adaptive and always up-to-date filter that guarantees up to 99% spam detection on all of your incoming mail.
Our Spam Killer is a “hands-off” solution, so there is no need to download and install anything on your computer or waste time on annoying updates. For a full feature list of the new extra, go ahead and visit our special Spam Killer and Virus email protection page.

Dima
Product Development – Marketing

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SiteGround web hosting has recently added an advanced in-house developed SSH access to their extra services portfolio. What gives it an edge over the competition is the increased security and the great flexibility of use compared to the common SSH solutions.
Continue reading “SiteGround launches innovative SSH service”

SiteGround has always been focused on providing feature-rich hosting solutions. As we continue expanding our extra services to portfolio, we have recently enabled SSH access on our shared hosting servers.

What is SSH?

Secure Shell (SSH), known as Secure Socket Shell, is a network protocol allowing secure remote access over an encrypted connection. It is widely used by network administrators and web developers looking to enable direct secure access to their host server.
Through an SSH connection you can easily manage your files and folders, modify their permissions, edit files directly on the server, etc. Both ends of the client/server connection are authenticated using a digital certificate and passwords are encrypted, providing a means for secure large data files transfer .

In-house developed SSH technology

So far so good, you probably already knew that – but why launching the service just now? As you know, at SiteGround we take great pride in our in-house technology innovations. We believe that technology should be designed to serve our clients’ specific needs, not the other way round.

The SSH technology we offer has been developed exclusively to meet the demands of SiteGround clients. Here are some of its main advantages:

1. Our SSH is installed in a chroot environment that is much more secure than what other SSH hosts offer. To put it simply – every customer with SSH gets access to their own secure, but restricted environment. The client is the only one allowed into it, but at the same time it blocks any access to the rest of the accounts hosted on the server. This is how we ensure providing greater flexibility for operations to those who need it, without affecting the rest of our clients in any way. In short – it’s a win-win combination.

2. The only authentication method we accept is through authentication keys for greater security. That way we ensure that even if someone has your login details, they will not be able to break into your account via SSH connection without the authentication keys.

3. We have designed the SSH service to allow greater flexibility to those who use it. The new SSH service allows you to set SSH connection permissions to your account depending on the IP address. Meaning, you have the opportunity to limit the SSH access to connections requested , for example, from your own IP address only.

4. For faster and easier management we integrated the custom SiteGround SSH solution in our cPanel. Therefore, all SiteGround clients can conveniently manage all features of their hosting accounts from one and the same place.

For more information on our SSH extra service, go ahead and visit our SSH tutorials section. All registered SiteGround clients can order the SSH extra service as an upgrade from their Customer Area.

On a final note, let me just give you a hint that the SSH upgrade is just the beginning of a campaign of delivering new and better extra services to the large and growing SiteGround community. So stick around for our season treats this winter.

Dima
Product Development – Marketing

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For quite some time now SiteGround’s unique server setup has allowed our customers to use 4 different PHP versions – 4.4.7, 5.0.5, 5.1.6 and 5.2.5. on one and the same hosting account. Needless to say, our customers loved this feature. And there were three serious reasons for this:

1. No hassle with older applications when a new PHP version is released

In terms of backward compatibility, the implementation of 4 PHP versions on one server was a small technical miracle. It saved a lot of hassle to regular users in cases when the applications they used needed serious code modifications or complex upgrades to work with the next stable PHP version. With our setup they did not have to do anything to keep their sites running, as they just continued to use the older PHP version, while the other users on the same server could still use the newer PHP.

2. Different PHP in each subfolder

Another great option for our customers was the fact that they could have different PHP versions in one and the same account under different subfolders. This way you could run your main website on PHP 5.2.5 and at the same time have an older application running on PHP 4.4.7 in a subfolder.

3.Test code on different PHP versions

The availability of different PHP versions on one account was also loved by web developers because they could test their code on several PHP versions without having to purchase several hosting accounts on different servers just for testing purposes.

New PHP versions available now

Given that most hosting companies offer only one PHP version per server, having 4 PHP versions on one and the same account already gave us a serious edge over the competition. However, we like to spoil our customers even more! Now we decided to up the ante a little and offer 7 (that’s right, seven) different PHP versions that each and every account on our shared servers can use. Along with the new PHP versions we’ve added, we have also upgraded and improved the previous ones:

• PHP 4.4.9
• PHP 5.0.5
• PHP 5.1.6
• PHP 5.2.9
• PHP 5.2.9 + Suhosin patch
• PHP 5.3.0
• PHP 6.0.0 (Beta) [Update: PHP 6.0 no longer available]

As you can probably see, we’ve upgraded PHP 4.4.7 to 4.4.9 and PHP 5.2.5 to 5.2.9. The new PHP versions are 5.3.0 and 6.0.0. All PHP versions now come with IMAP SSL support (useful if you want to connect your application to GMail for example).

Since security has always been one of our top priorities, we decided to add a special PHP version that has been patched with the Suhosin advanced protection system. Basically, Suhosin protects your applications from many known vulnerabilities (bufferoverflows, remote URL inclusion, format string vulnerabilities and many more). See a list of Suhosin’s features.

Another thing worth mentioning is the support for PHP 6. Although it is still in development, there’s no doubt that soon this PHP version will be widely used. PHP developers will certainly appreciate the option to test their work on the latest PHP branch. Of course, you don’t need to be a PHP developer to use PHP 6. As we all know, some people just like using the latest software available. In any case, we’ve done our best to make sure you are not caught unprepared 😉 [Update: The PHP 6.0 project was officially postponed March 2010]

As I mentioned above, all 7 PHP versions are already available on all SiteGround shared hosting servers. If you are a SiteGround customer, you can check them right away:
Learn how to switch different PHP versions on your account

And if you are not a SiteGround customer, you can check our website and sign up for an account at any time:
Sign up for a hosting account with 7 PHP versions

Hristo
Product Development – Technical

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SiteGround web hosting has recently added the EV (Extended Validation) SSL certificate to its website. Now the green color in the address bar shows that SiteGround company has gone through a thorough validation process. The advanced SSL technology is also available for all SiteGround customers, who can add it as an upgrade to their hosting accounts.
Continue reading “SiteGround implements highest assurance SSL Technology”

Recently tried visiting  SiteGround web hosting by https? Then you can’t have missed the latest addition to our homepage – the soothingly green address bar in the browser. The reassuring color pops up thanks to the highest assurance SSL technology we have recently added to our website – the EV (Extended Validation) SSL certificate.

How does the EV SSL work?

As each other SSL certificate the EV SSL guards by encryption the information on its way between the browser and its final destination – the server. What is more – the EV SSL is the only certificate ensuring that the final destination itself is secure too.  We trust the green bar not only because of its reassuring color, but also because it contains company information verified by a trusted Certificate Authority (CA). In seconds, it indicates that a domain is owned and a website is operated by a legitimate organization. It gets even more reassuring – this has been checked personally by an authorized professional as opposed to the automatic checks done when a standard SSL is issued.

How EV SSL brings happiness to everyone?

1.    Our customers are happier
Now our customers feel safer when submitting sensitive information on our website. After all, an authorized professional has checked us thoroughly before letting us turn on the green light on our website.
2.    Our sales people are happier
The more comfortable people feel about submitting their information on our website, the better the results of our sales people.
3.    Our website designers are happier
No more wondering where to place the annoying SSL site seal banner, which never matches the website design and always looks awkward.
4.    Our marketing people are happier
We now have a new tested technology to offer to our customers! EV SSL certificates are now available on our SSL page. Which helps us add to our number one goal:  Keeping customers happy!

Having added one more options to our SSL offers portfolio has made it easier for you to find the best solution to your needs. In addition, you now know how to give green light to your website visitors and turn them into customers. So, make sure to check out our SSL offers and choose the one that suits you best.

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If you happen to be one of those SiteGround-true fans who have the SiteGround.com as their browser homepage, you can’t have missed it: We’ve had a redesign.

We’ve introduced the new design of SiteGround.com to bring it more in line with the company’s identity today and, generally make it cleaner and easier to get around. We’ve been meaning to do this for a long time now, but finally found the time to do it right.

There are structural as well as aesthetic differences to the website. Structurally, we have tried to make things simpler and clearer, with better labelling and easier navigation. We’ve also added some new sections to the website as well as re-arranged and expanded some of the old ones. Here are some of the major changes in short:

The SiteGround Homepage: So, whereas in the past, you would find general information about our company and services scattered on several different pages all over the website, it now all goes into one place: the slides on our index page. This is an uninterrupted, 5-slide run of the most important things to know about SiteGround web hosting services.

About Us section: We’ve also expanded the About Us section of our website. The idea here is for our pages to reflect the company culture at SiteGround. We are an ever-developing organism. Behind the SiteGround brand stand people with their ideas, knowledge, skills and hopes. What we aim to provide are details of the few that, in our opinion, you will really find interesting. It’s also an attempt to give readers some short, sneak peaks of what’s cooking in the SiteGround kitchen and shed some light on what makes us who we are.

Resources section: We’ve gone out of our way to compile valuable and comprehensive information and make it easily accessible to both our clients and our website visitors. So far we have created and compiled thousands of free website templates to download, hundreds of tutorials to read, videos to watch, Knowledge Base questions to look up. The idea of our new Resources section is to act as a portal. It’s an attempt to give readers some short, easily-digestible snacks of information of where to find what.

The new Siteground.com is already live. And we’d love to hear what you think about it! That is why we decided to ask you to vote on how you like the new website design. To show your support or simply to congratulate us on our new look, please vote in the voting poll below. All other comments are welcome as well, so do drop us a line in the comments section.

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