Author: Dima Peteva

Our Tech Support Representative for February is Vasil who got to the top of the ranking in a month with an extremely tough competition. 17 SiteGrounders achieved 100% client satisfaction rates! ? With 3 years of practice in SiteGround, over 22 600 clients served and his caring attitude, Vasil got the ultimate results – 100% happy clients and the highest number of resolved tickets. Read more about him in the interview below.

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The Customer Care Representative of the Month title for January deservedly goes to Antonio who is one of the most enthusiastic people on our team. With his positive and supportive attitude, he managed to help over 6000 customers and get close to 100% top ratings from them in the last couple of months alone! Here are some of his tips and insights into what makes his work so special.

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2017 was a wild year of tremendous growth for us. We expanded our team with 115 new talented members, we went local in Italy and even added Australia to our remote team map. And all the while we are proud to have nurtured the amazing team spirit that makes SiteGround what it is! We raised the bar on our customer service even higher and added new powerful solutions for more speed and security of your websites. But the biggest appreciation, again, came from you – our clients, who rated our services with 97% satisfaction rate in our latest annual survey!

To express our gratitude, we hand-crafted a couple of exclusive, wooden tabletop calendars which we will give away to 50 of you who share our year in review. See our highlights of the year below, share them and enter for a chance to win some free SiteGround swag. Here is to one more year of new challenges and wins!

See our Year in review & enter for a chance to win some prizes!

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Even though Nikol joined SiteGround only several months ago, she is already our Top Customer Care Representative for December. She got her competitive spirit and problem-solving personality from water polo, and her creativity from her passion for writing. Read more about Nikol’s interests and her favorite customer case in the interview below.

With close to 500 employees all over the globe, the second occasion that gives us the chance to gather all SiteGrounders together except for our annual Teambuilding Festival is our End-of-year party. It is also a great time to wrap-up all the wins and hard work we did throughout the year. Sharing knowledge, helping each other and our customers, having a positive attitude and celebrating our successes together strengthen our bond and have always been part of our core values. This year made no exception. In fact, we even made it extra special! We celebrated the end of an epic year with a whole-day experience in a real film studio, inspired by the magic of cinema, creativity, togetherness and the people of SiteGround.

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As a huge fan of extreme sports, Radostin never misses a chance to go skiing, snowboarding or even bungee jumping. He puts the same passion and dedication in his work, which led him to the top of this month’s Customer Care Representative of the Month ranking. Read more about Radostin and his interesting hobbies in this interview!

Pavel is one of our best technical support representatives. He takes great interest in new technologies and is a voracious reader. Apart from his technical expertise, he is also a history buff and can spend hours immersed in events from the Napoleonic Wars to World War II. Learn more about his passions from his interview!

Continue reading “Our Top Technical Support Rep in August”

Stoyko joined us less than 4 months ago and is already among our Top Customer Care Stars. He is an excellent learner and often looks to broaden his skills watching YouTube tutorials. When he is not geeking away in front of a computer, you could see him with his camera in hand, documenting memories of his adventures. Learn more from his interview!

Continue reading “Our Top Customer Care Rep in July”

The weekend of our team building was quite remarkable, unifying and overall amazing for all of us SiteGrounders! After a very successful 2016 when we almost doubled our employees for the second year in a row, our big multinational family grew to more than 450 people in 11 countries, speaking over 30 languages. We decided to invite all of them to an epic weekend meetup. To break down the geographical barriers and bond with colleagues we usually see only behind monitors, we decided to continue last year’s tradition and organize our own SiteGround Festival, this time on the beach!

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As the Harry Potter magic just turned 20 this week, it’s a curious coincidence that our Top Customer Care Rep in June is among its most passionate fans. Toni Madjarova loves to immerse herself in the magical books, preferably while vacationing in a sunny destination. A secret hope she still keeps is to receive her acceptance letter from Hogwarts. We are pretty sure too she can’t be a muggle as she knows how to summon all her willpower and skills to overcome challenge after challenge.

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