We are thrilled to share some wonderful news: for the fourth time, SiteGround’s Customer Success team has been honored with a Bronze Stevie® Award in the Customer Service Department of the Year category in The 22st Annual International Business Awards®.
This is the fourth time our customer success team has been recognized for its excellence by the The International Business Awards! In 2020 we were both voted Favorite Customer Service in the People’s Choice Stevie® Award, and awarded the Silver for Customer Service Department of the Year in the Computer Hardware & Services category. In the two consecutive years, 2023 and 2024, we won the Bronze Award in the Customer Department of the Year category.
With more than 3,800 nominations from 78 countries this year, being recognized again places us among the best of the best worldwide, and we could not be prouder. This recognition is more than just a trophy on the shelf. It is a celebration of the heart and soul our team puts into every single customer interaction.
As one of the jury members wrote in their evaluation:
“SiteGround has successfully transformed its Customer Care model into a proactive, AI-enhanced Customer Success strategy. By combining human expertise with smart technologies, the team delivers personalized, multilingual support and anticipates customer needs.”
This quote captures something very close to our philosophy at SiteGround. Yes, we are proud to be innovators, and in recent years we have been carefully integrating AI in our support processes, while strengthening our human touch at the same time – making our service faster, smarter, and more proactive. But what truly sets us apart, and what our customers feel every day, is our genuine care and attention that we put in every interaction. This fourth Stevie® recognition is a testament not just to the technical expertise of our Customer Success team, but to their empathy, resilience, and the way they bring SiteGround’s values to life.
Reneta Tsankova, our Chief Operations Officer, put it beautifully:
“Awards are wonderful, but what matters most is the trust and gratitude we earn from our customers every single day. I am endlessly proud of our customer success team for combining innovation and humanity in a way that truly makes a difference. This Stevie is a recognition of their heart, their skill, and their unwavering commitment to excellence.”
Details about The International Business Awards and the lists of Stevie Award 2025 winners are available at www.StevieAwards.com/IBA.