SiteGround for WordPress in 2018

Our commitment to helping WordPress grow has been consistently strong throughout the years. About 80% of our 2 million domains are associated with sites built on WordPress and we have been helping more and more people get introduced to the possibilities of WordPress.

Traditionally, through sponsorships, we help a huge number of WordCamps and meetups happen all around the world. But what we consider even more important, is our personal involvement. In addition to encouraging our most talented people to attend, speak at and organize WordPress events worldwide, we also help independent experts share their expertise with an even wider audience through our WordPress Ambassador program.

Here is a brief roundup of our contribution in 2018. Stay tuned for more in 2019!

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¡Vamos España! Taking Part In The Growth of an Amazing Local WordPress Community

Siteground contribution to WordCamps

In 2018, Spain was the second most active country for local WordCamps, bested only by the US. Taking into consideration the population of the two countries, Spain actually had almost twice as many events per capita last year. When SiteGround launched its Spanish operations in 2015, there were only 3 WordCamps in Spain, including WCEU, and 9 meetup groups with 10,017 members in total (according to WordCamp Central registration). Fast forward to 2018 and we count 10 local WordCamps and 52 meetup groups with 24,862 members. This is an amazing 150% increase in membership and over triple the number of events!

So what’s the story behind this incredible growth? Of course, it all starts with the quality of the WordPress platform itself and the fact that its adoption rates are globally on the rise. However, from where we stand we see three additional factors that have influenced the local Spanish growth and we are proud of SiteGround’s role in all of them. By sharing our insider’s take on this development, we hope to help other local WordPress communities accelerate their growth too.

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How our Team Festival Embodies our Values

At SiteGround, some people work from our offices, some from home, and some alternate between the two. We are a remote-friendly, but not entirely distributed team. It’s one of the things that makes us interesting.  

Our team of 500+ employees is scattered in four office locations and around the world. We usually communicate on Slack, Hangouts, and Zoom, but once a year, we try to get everyone together for our two-day SiteGround Team Festival. It’s our special way of creating bonds that last long after the event is over, and directly contribute to making us a better, stronger, and more productive team.

Like the two previous editions, our 3rd SiteGround Team Festival celebrated the things that unite us. Our company culture has always been influenced by the same core values ever since we started in 2004.

They continue to be the invisible thread keeping our team closer, however spread-out it might be. Some of these values are craftsmanship, care, empathy, mutual support, and having fun along the way. Our team lives by these values, but we work by them too. We’re building services that we believe in, improving how our clients experience making and growing their websites. We know there is real value in sharing skills and knowhow, doing what you love, and being happy at work. And this all starts with our own people.

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Meet Dessy, our Top Customer Care Rep in June

Since joining SiteGround in 2014, Dessy has become a highly valued member of our team, thanks to her compassionate and supportive attitude. Three years ago, she was awarded Customer Care Representative of the Year, and it’s obvious that Dessy continues to rock her title since she got exceptional all-round 5-star ratings this month! Apart from being excellent at her work, Dessy is an awesome mom and a vegetarian for 23 years now! Learn more interesting facts about Dessy, along with some great tips for website owners below.

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Why We Attend WordCamps (and You Should Too)

SiteGround employees at Contributor Day

All year long, SiteGround supports WordCamps around the world by sponsoring, attending, or speaking at events. Our teammates are also active members of the WordPress community. They contribute to establishing hosting standards, translating WordPress, and even organizing meetups and WordCamps in Torino, Plovdiv, Sofia, Gran Canaria, and Montreal.

Earlier this month, more than 20 members of the SiteGround team went to Belgrade, Serbia for the sixth edition of WordCamp Europe. For three days, attendees from every continent gathered to listen to talks about WordPress, attend workshops, and contribute to the open-source WordPress software.

We’ve chosen a few highlights from our trip that explain why we attend WordCamps and contribute to WordPress – and why you should too.

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Our Top Technical Support Rep in April

Our Top Technical Support Representative for April is Olga who managed to receive 100% excellent ratings from our happy clients. She is friendly, empathetic, and dedicated to continuously improving her skills. From learning new languages,  exploring the world of photography to enjoying her favorite rock bands, Olga takes great interest in a variety of different hobbies. Read more about her in our interview below.

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Meet Stefan, our Top Customer Care Rep in March

Stefan SiteGround

Even though Stefan is an IT geek and loves helping customers with their hosting questions, he is also very artistic and has quite a flair for electronic music. He is a compassionate and reliable team-player, and this month he got amazing results of 99% happy clients and many excellent customer reviews. Find out more about Stefan and his interesting client stories in the interview below.

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Our Top Technical Support Rep in February

Our Tech Support Representative for February is Vasil who got to the top of the ranking in a month with an extremely tough competition. 17 SiteGrounders achieved 100% client satisfaction rates! ? With 3 years of practice in SiteGround, over 22 600 clients served and his caring attitude, Vasil got the ultimate results – 100% happy clients and the highest number of resolved tickets. Read more about him in the interview below.

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Meet Antonio, our Top Customer Care Rep in January

Antonio SiteGround

The Customer Care Representative of the Month title for January deservedly goes to Antonio who is one of the most enthusiastic people on our team. With his positive and supportive attitude, he managed to help over 6000 customers and get close to 100% top ratings from them in the last couple of months alone! Here are some of his tips and insights into what makes his work so special.

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