SiteGround Blog

I don’t know if you have heard about it, but yesterday was the first hearing in the US Congress about the so called “Stop Online Piracy Act”. And it was a messy day. It was all over the Internet. People cried out about it in all social networks and as a matter of fact they still do. All day long today I’ve been monitoring the word “SOPA” on twitter, and frankly I did not even imagine so many people and companies cared… Continue reading “Stop the Stop Online Piracy Act”

I recently overheard my mother telling one of her neighbors that I work as a computer programmer. You can imagine my surprise, as I am a marketing person, and I have never written a single line of anything even remotely resembling a source code. But it was definitely not my mother’s fault, it was me, apparently not being able to explain to her what web hosting is and what I do in a web hosting company. The thought that the situation can be similar for many of my co-workers worried me a little, because as Albert Einstein says: “You do not really understand something unless you can explain it to your grandmother.”

I know that each and everyone in SiteGround is a fine expert in his/her day-to-day activity, but what each of us tend to miss to some extent is the big-picture perspective. So here comes the first internal conference aiming to make all of us understand the underlying trends in our industry and the company business strategies better.

Continue reading “SiteGround Internal Conference Fall 2011 – you can now explain your granny what you really work!”

Hey, I am writing this blog post to let you know we’ve moved our Customer Service to a new, better, and significantly larger office! We are so excited about it, because we believe that it is important how people feel about their job and that the efficient, comfortable and cozy work environment influences positively the quality of our Customers Service.

Here’s the short story of our Customer Service offices: The first customer service office we established apart from our head office was in the romantic initial years of SiteGround, when we, less than 10 founders and enthusiasts who started the company, were doing everything ourselves. I remember with some nostalgia those times when we spent weeks doing job interviews all day long and wiring PCs and switches in the evening.

Now 7 years and 250,000 domains later we have gone through several office changes. However, as the number of people working for SiteGround grew beyond 70, we once again needed to move. So we found a luxurious 7,000 sq. foot office for our customer service (this is nearly 10 times larger than our first one!) 🙂 This time it was not me wiring the place and making the interviews, but the new office still required a lot of my and other higher management people’s involvement in all sorts of details in order to create the perfect office: