Almost a year after our first hiring campaign, it was time to launch a new one tailored specifically to the needs of our Customer Care teams. What prompted the direction of the new campaign was largely the current IT services landscape in Bulgaria and our stand against the commoditization of the workforce in local outsourcing centers. But here’s the whole story.
End of Life (EOL) in the CMS world refers to the point in time when an older version stops being supported by the company or community that has built it, and all efforts are focused on current and future versions. No support means performance, and more importantly, security issues, which nobody wants.
As a web host, we see our fair share of EOL CMS usage. While we often make our own patches to keep outdated client websites secure and in other cases we notify them about issues, it really is the application’s responsibility. We can’t possibly keep track of every outdated software we host and every security vulnerability that comes with it. Hence, here is more about what to do when your application becomes outdated and no longer supported.
Continue reading “When Your CMS Reaches End of Life”
During the last few years SiteGround has been going through an impressive and steady growth. For the first three quarters of 2016 only, we have hired more than 100 new people and the number of our employees went well over 400. Among all these amazing new SiteGrounders there is one group, that is especially interesting. Their welcome packs were sent to 10 different countries, where we have never had employees before. They have tons of relevant experience: one of them has been doing web hosting for more than 14 years! And they all have been Site5 top performing customer service representatives. No doubt we are quite excited to have them with us, because the story how they joined our team is inspiring and also because what they bring to our company is of a special value.
Continue reading “We welcome 32 Site5 support stars!”
As a web hosting company, we move around tons of websites all the time. The most challenging migrations happen when physical data center locations are changed. On such occasions we transfer upwards of 300TB of data. It usually travels over the wire, but we have also physically moved server machines and literally transported websites by the truckload!
Continue reading “The Art of Website Migrations”
This month our Top Customer Care award goes to Nayden Naydenov. If you’ve spoken with him, you must have noticed that he is a really friendly soul and his knowledge and calmness allows him to explain even complicated stuff in simple language. Work aside, Nayden is a die-hard gamer who also takes interest in politics and always keeps up to date on the latest social media trends.
“Everyone is creative. Everyone is welcome.” This is part of the manifesto of CreativeMornings–a global monthly breakfast lecture series for the creative community. Their motto in the spirit of our Community Series is just part of the reason why we love and support our local CM chapter. It is also what inspired our joint #CMCreativeTravels campaign that will take one person from our community to a CreativeMornings event of their choice anywhere in the world. But first, a little background.
CreativeMornings originated in NYC and is now happening in over 150 cities around the world. Ever since we stumbled upon our first CM talk years ago, we’ve been great fans of the series and the values it promotes, since they resonate very deeply with our own: creativity, inclusivity, connection and collaboration. That’s why when we found out that Sofia, the city of our headquarters, is about to become part of the global CreativeMornings family, we could not wait to get involved. We reached out to the organizing team and said we wanted to help out. Ever since we cannot imagine spending every last Friday morning of the month any other way – and it’s been almost a year now.
This month we are happy to introduce to you Georgi Ganchev, who is part of our Technical Support team. He says he’s there not only on duty, but with his heart. He loves helping others, gaining knowledge and taking part in various adventurous activities outside the office. Check out what he told us about himself in the interview.
A dangerous easy-to-exploit vulnerability called httpoxy discovered 15 years ago, reappeared again yesterday, leaving server-side website software potentially open to attackers. This security hole impacts a large number of PHP and CGI web-apps. This means that anything that runs on PHP, Apache, Go, HHVM, Python can be vulnerable. The exploit allows man-in-the-middle attacks that could compromise web servers and potentially access sensitive data or seize control of the code. Thanks to our unique in-house developed systems and some precautions taken ahead of time by our DevOps team, SiteGround customers are unaffected by the return of the vulnerability.
Continue reading “Safe from httpoxy Vulnerability or How Thinking Ahead Pays Off”
Remember when we announced our new infrastructure in October last year? Part of the innovation, which we were particularly proud of, was our in-house created backup/restore system. A few days ago this system was put to its first critical real-life test and the results were impressive. We were able to restore 3 times more data, 7 times faster, compared to the previous such event when we were still using the old backup solution. Here is how we did it.
Continue reading “How our new backup system saved 24+ hours of downtime”
Last year, after a massive growth in the number of SiteGround employees, we held several separate team building events instead of one mega gathering. You may have heard all about our fancy beachside customer care and tech team buildings. But what you missed was an almost business-like meetup of our Marketing, Dev and Creative teams, where we brainstormed ideas about the perfect format of the next SiteGround team gathering. Not surprisingly – brainstorming doesn’t sound as exciting as jumping off a yacht, does it? One year later, however, now that we saw the idea born there come to life, there is not a single doubt that it was worth every splash we missed.
