Rise Above with Alisha Kumar: Women-Owned Online Businesses on SiteGround

Women-Owned Businesses Hosted on SiteGround

We dedicated the month of March to inspiring women entrepreneurs who turned their ideas and passions into full-time businesses. Our Women-owned series features amazing women from various industries, including hand-made pottery, web development and design, and tour photography. And all those powerful females trusted SiteGround to host, build, and grow their websites.

We’re excited to share the story of another one of our customers. Alisha Kumar, founder of thesocialproject.ca – an all-in-one creative agency. As part of our mission to inspire people worldwide through the power of the web, we wanted to share her story so that you can learn from her experience. Let’s dive in.

The Start of The Social Project

From a business aspect, Alisha found a gap in how businesses use social media to achieve their marketing goals. So she took that opportunity and founded her creative agency specializing in helping brands with their marketing efforts through social media to increase brand awareness and sales.

However, The Social Project was inspired by one leading personal question: “How do I break the barriers of being in rooms where nobody else looks like me.” Being in the marketing industry for over 12 years now, Alisha struggled to find a way to stand out in the industry as a woman, and more notably, as a woman of color.  She aspires to change the marketing industry “because it doesn’t look like me at all.”

Your Website is Your Storefront

When people are browsing, you want to be that one website that they stop at. Looking back on her brand identity back in 2017 – being all rose gold with a heart in the logo – Alisha didn’t find it authentic; instead, she felt she was trying to fit in with the current scene. She had to rethink her branding “because I can’t show up for a business that isn’t representative of me.” As a result, she returned to the drawing board and refined her brand into an edgier look that fully embodies her.

Initially, Alisha was hosting her website with another company. However, after the rebrand, her web designer suggested using SiteGround, and after the switch, “I honestly haven’t had a problem at all.”

Tips for Social Media Engagement

Being a social media expert, Alisha remarks that “social media isn’t about you, it’s about your audience.” Listening to your audience, learning what they want to see, and knowing what they want to learn is essential for success. There is a lot of social listening to do.

Social listening refers to monitoring your brand’s social media channels, explicitly tracking mentions of your brand, customer feedback, industry trends, and more. With social listening, you can produce the kind of content that followers want, develop new ideas based on trends, have a better customer experience by interacting with customers directly, and consistently adjust your strategy to best fit their needs.

On Being a Good Leader

Alisha believes that good leaders should be good listeners. They should listen to what their team has to say and contribute to their ideas. Working with a team means you will use the strengths of each member, making the whole better than the individual.

As for being a good leader to your business, Alisha says, “remember why you started.” It’s so easy to get lost in the little things, and businesses should go back to why they started in the first place. Focus on your company’s original mission and what you hope to achieve with it.

Create Your Agency Website

If you have been thinking of starting your own agency, you have to have concrete ideas of what type of services you would provide. Ideas, while important, are not enough. Start a business plan for your new agency, which includes picking a niche, defining a target audience, creating a value proposition, and considering how you’ll earn money. Then you need to go online! Most of all, give your ideas a chance and as Alisha says, “no risk, no story.”

Your branding is influenced by your personality, which in turn influences the tone of your copy, your color scheme, and your fonts. With SiteGround, you can have that complete freedom, coupled with amazing tools to build, host, manage, and launch your successful business website that reflects who you are. Our high-performance platform will make your site load up to 500% faster thanks to our proprietary technologies crafted for top speed and security. We also crafted our own account management software that provides an outstanding user experience, along with superior efficiency when managing one or multiple websites. With the right partner you can take that leap without thinking “what if” down the road.

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Through the Lens of Anna Lee: Women-Owned Online Businesses on SiteGround

Anna Lee: Women-owned businesses on SiteGround

In our Women-Owned series, we partnered with four female entrepreneurs who host, build, and grow their websites on SiteGround platform.

This is the story of Anna Lee, a music, tour and brand photographer living in Los Angeles and the webmaster behind annaleemedia.com. If you’re a photographer, aspiring to be one, or interested in how to build your online portfolio – dive into Anna’s story and find valuable tips that might be just the thing you need to read.

Entering the Tour Photography World

Anna Lee was that one child who constantly carried a camera, documenting the surrounding world. Following a very natural path, her love for music and photography fueled her journey as a tour photographer.

Tour photography connects the audience with the artist’s experience and documents moments that otherwise can’t be seen behind the scene. Anna describes the feeling of being on tour with musicians as “incredibly special, a little bit surreal and totally comfortable at the same time.”

Reflecting on her 10-year journey as a tour photographer, Anna attributes her success to curiosity and bravery. As a photographer, you must constantly challenge your creativity. You must also work up the courage to reach out to your customers without the fear of being rejected. Once you liberate yourself from that fear, the horizon of opportunities becomes far broader. Stir in a bit of patience, and you’ll be on the way to steady growth in what you’re doing.

Building An Online Portfolio

It’s easy today for people to rely on social media as a place for their portfolios. However, social media gives you limited control over what’s getting viewed and how your content is presented. Contrary to that, a website gives you the freedom to express your unique style as a photographer and curate your work. Expanding on this, Anna explains that “a photographer’s website is such an important home base for all of your work because you actually own your website.” 

Before SiteGround, Anna hosted her website with another provider. Even though she wasn’t satisfied with them, she felt intimidated to transfer her websites with another host, feeling it would be messy and complicated.

Unlike her fears, Anna found migrating her website to SiteGround to be “pleasantly super easy.” She was also excited by the speed SiteGround offers. Anna was being very precious about her website. She wanted something really unique and different from what other photographers were doing. And the decision to switch to SiteGround completely transformed her previous experience and made it possible for her to realize exactly what she wanted.

Being an Early Adopter of Full-time Tour Photography

Being one of the early women adopters to enter tour photography as a full-time job, Anna occasionally faced certain setbacks. Initially, she encountered the uncertainty of musicians about bringing a woman into the tour, “some viewed it as a challenge rather than an asset to have a woman on their team.” 

However, she eventually found the artists and the clients who were not afraid of embracing women into their camp. She worked with people who wanted her there and were excited about having her on their team, “Those ended up being the best working relationships that I had and that I still continue to work with to this day.”

Anna believes that we are reaching a point where photographers, visual artists, and content creators are viewed, approached, and treated with the value that they merit. Specifically, women photographers are finally being attributed the value they deserve for what they provide.

Word of Advice For Young Photographers

One of Anna’s mantras is “don’t be afraid to ask for what you want.” That’s something that she wishes she had realized right from the very beginning.

When she decided to pursue tour photography, what helped her breakthrough was realizing that she had to create her own job. Naturally, like many others, she didn’t know how to approach clients. She had to pitch herself to other people and overcome the fear of feeling like she was being intrusive. However, she chose a different approach – she pitched her clients by presenting the opportunity and the value she could add to what they’re doing.

Anna’s second piece of advice is to do what you want consistently and with as much authenticity. If you’re creating for what you think other people want or what you think is popular, you will get burned out. But if you create what you want to do, the right people will find you, and they will compensate you for doing the thing you love to do. That will keep you excited as you continue into a specific career.

Build Your Own Portfolio Website

No matter how skilled you are, SiteGround enables you to start easy, build fast, and manage your website effortlessly. For those who are just starting out, we have a helpful tool – the WordPress Starter. You can go through our pixel-perfect customizable templates, some with incredible photography options. But to have a successful portfolio that generates leads, you’ll also need a contact form, SEO optimization tool, performance analytics, and a calendar. With SiteGround, you can add these with a click of a button. Suppose you prefer to have a designer build your portfolio site. In that case, SiteGround makes it easy for you to give collaborators access, keeping the ownership and privacy of your website to you. With the right hosting provider, you can overcome technological limitations and build a powerful online presence. After all, your website is the go-to place for your potential clients.

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SiteGround Stands with Ukraine

SiteGround Stands with Ukraine blog post image

We are heartbroken by the events unfolding in Ukraine and the toll it takes on civilians. We’ve received many concerned thoughtful notes from clients, and while we do not have offices or employees in Ukraine, we stand in solidarity with the Ukrainian people, because a stand for Ukraine is a stand for peace. 

Here are some of the actions we’re taking within our scope to show our support in these extremely difficult times for all.

Helping Ukrainian Customers with Free Hosting

* Free renewal of hosting accounts of clients from Ukraine – we are extending all expiring hosting accounts of clients from Ukraine for free;

* Free hosting for new signups from Ukraine – all new hosting accounts of clients from Ukraine are currently free of charge;

Helping Ukrainian kids to continue their education

We will donate laptops to an organization helping Ukrainian kids who had to leave their homeland and take refuge abroad to continue their education. This will be an ongoing effort, since we believe supporting children to go back to their usual routines as much as possible in these extremely difficult times is essential.

Helping Ukrainians with job opportunities

* Proactively reaching out to Ukrainian people with job opportunities – our team is proactively sharing job opportunities with local organizations working to help Ukrainians looking for work opportunities abroad;

Raising Awareness

It is astounding to see the world is uniting against violence and looking for ways to help. However, nearly 150 million Russian citizens are not fully aware about the course and the scale of the actions in Ukraine for various reasons, including media and Internet censorship. That’s why we decided to try and convey a direct message to them.

In addition to not accepting new orders from Russia, from today all Russian traffic going to our main website is redirected to a page showing our plea to stand for peace and end violence.

All SiteGround clients wishing to express their solidarity with Ukraine and help raise awareness can also add this page to their website for their Russian website visitors. If  you’re a SiteGround client and wish to join our initiative, log in to your Client Areа and go to your website Site Tools section to show our Stand With Ukraine page to all traffic coming from Russia to your website with a click.

We sincerely hope for an expedient path to peace. Together we can make an impact.

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Laurel Brown Media: Women-Owned Online Businesses on SiteGround

Women-Owned-Businesses-Hosted-On-SiteGround-Laurel-Brown

We kicked off our Women-Owned series celebrating women entrepreneurs who host their businesses on our platform with the ceramic artist Raquel Acosta. 

Now, we introduce you to Laurel Brown – the self-taught web designer and developer behind laurelbrownmedia.com. Laurel started her web design and development agency dedicated to helping small businesses prosper online. Laurel has helpful advice for others who want to take the same journey as a designer and developer.

One Failure Can Lead To a New Opportunity

We need to rewind a bit to get to the heart of how Laurel got into web design and development. She had another business before starting Laurel Brown Media. Even though she didn’t have any experience in website building, she opted to create her own website for it. Beginning as a hobby, she gradually expanded into designing websites for her friends who owned small businesses. After her first business came to nothing, Laurel saw her newfound interest in web design and development as an opportunity to start over. 

Speaking about her mindset of trying again with another business, she explained, “this other business failed massively. Nothing can be worse than that. So let’s try it again. That’s why I decided to go for it.” She discovered the intersection of value and passion in web design, which laid the foundation for starting her small agency.

Selling Services Online

While e-commerce grows in popularity, service providers, such as web agencies, are confronted with the issue of selling intangible “products” like their time and knowledge. So how is one supposed to start selling their services online? 

As with every business, you must first define your niche. Consider where your service fits in the market and how you may differentiate yourself from the competitors. Are you going to specialize in one service or offer various services? Who is your target audience? Take into account every detail from gender, age, income level to career, education and spending patterns. 

Laurel, for example, focuses on web design and development for small businesses. She also provides graphic design and copywriting services to complement her business. Interestingly enough, Laurel’s earliest clients were predominantly female. It seemed like her clients were relating to her because she was just like them – a female who runs her own business.

Once you’ve identified your niche and target audience, you need to drive traffic to your website. Your freelance or agency website serves as your online professional representation. Expert website designer Laurel shares that a website builds credibility. Having a website shows people that you are a real business with valuable services or products to offer. When people research their desired products, your website will likely be one of the first things they look into. And to this she points out, “It’s just so important to have a website because if you don’t, someone else does.”

More and more of a company’s sales happen on their website. Regardless of the industry, most customers will first visit a company’s website before making a purchase, even if the business does not have an online store, mainly for credibility and product/services research. Consequently, having a strong website presence can substantially impact the success of your business and help you generate more income.

Setting Up Your Clients to Success

When designing a website, it is critical to consider the client’s interests. Laurel advises designers to put their preferences aside and listen to their clients to get a pretty good idea of who they are and what they are trying to share with the world. 

As a website designer, Lauren admits to feeling like she’s empowering business owners to take control of their online presence, including managing their websites, so that they can evolve on their own. 

When it comes to multi-site development and management, freelance developers and agencies need to consider a partnership with a trusted hosting provider that meets their needs. Laurel trusts SiteGround with many of her web projects. She points out that SiteGround performance optimization tools really win her over during our conversation.“There’s a lot of amazing site tools that I feel like other hosting companies don’t have.”

Furthermore, SiteGround allows freelancers and agencies to access and manage all their sites from one dashboard. With our service, web creators can add collaborators to a site such as designers, developers, content creators, each with their own and limited access. If you build sites for clients but want to continue maintaining the site after handing it off, you can choose to stay on as a collaborator when the main site management has been transferred to your client.

To maintain professionalism, you need to do things right from the start till the end. Incorporating a smooth handover process will bring many benefits to you and your clients. Delivering a finished site is a nice experience, and transferring ownership is simple with SiteGround’s Transfer Ownership tool.

Seeking Change in the Web Development Industry

As a small business owner in the web development industry, it’s hard to be noticed when everyone is fighting for that attention. Laurel believes that having more collaboration would be a remedy to this. She knows firsthand how it feels to start on your own, working by oneself and not having any support system or community.  

Eventually, over time, she found a stronger support system. As soon as she started to work with other creative, supportive people like web developers, SEO experts, graphic designers, she really felt a sense of relief. It was like she could learn much easier and work so much better, since she was around people who shared her work.

Owning a Successful Business

When it comes to creating websites, the pure joy from her work comes from knowing a website can have such a huge impact on the business. If someone gets a client because of their website or sells a product because of their website, it makes her feel part of their success.

To be successful, Laurel believes that you need to be dedicated, motivated, and passionate about what you’re doing. Your idea needs to ignite you. She wakes up every day and she’s excited about her work. She also reminds us that people should take care of their mental health, balance rest, and be business owners.

We all know that tons of great women want to build their own creative agencies. What is your advice for these aspiring entrepreneurs? Tell us about it in the comments below, and keep an eye out for more women-owned business stories!

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Introducing SiteGround Cloud CDN in Beta

Not so long ago we launched a Centralized Anycast DNS service which made DNS management on SiteGround really easy and significantly boosted domain name resolving speed and redundancy for SiteGround clients compared to using local DNS servers. Our Centralized DNS also laid the foundation for another feature that is essential to website speed and performance –  our own Cloud-based Content Delivery Network – SiteGround CDN.

Why did we develop SiteGround CDN?

For the past 10 years, we’ve been partnering with CDN providers to offer free built-in CDN as part of our hosting services. However, third-party services invariably require additional setup and configuration, often involving managing things from separate interfaces or technical knowledge about DNS, HTTP, cookies, etc. On top of this, using third-party services may sometimes cause confusion for users or issues which are outside of our control. And at SiteGround, we’ve always strived to minimize the hassle as much as possible for our clients. 

That’s why we wanted to build our own CDN solution to provide a simple On/Off service with smart defaults and native server performance. SiteGround CDN is developed specifically for our clients to incorporate all related services needed for best results:

  1. Smart Anycast DNS to route the traffic to the geographically nearest CDN location
  2. More control over the backend hosting servers to increase redundancy and offer more features out of the box
  3. Greater flexibility to configure things for our clients without them having to do anything

What are the benefits of SiteGround CDN compared to a third-party service?

Cloud-native Performance

Our new CDN service is hosted entirely in the Cloud – multi-region, highly available, and redundant groups of servers, making it possible for your content to be cached and replicated across multiple locations, and be served to your website visitors with minimal latency. It works with our Centralized DNS and its high-speed Anycast routing technology to direct your site’s visitor requests to the closest SiteGround CDN location. In turn, it will serve the content from the cache in our CDN cloud (if the specific content has been cached previously) or proxy it to your site’s hosting server ensuring near-native server performance.

Client-specific Locations with Premium Networking

We carefully analyzed the aggregated main website traffic sources on our servers and created the following list of locations currently powering our CDN network: Tokyo (Japan), Singapore, Sydney (Australia), Warsaw (Poland), Hamina (Finland), London (England), Frankfurt (Germany), Eemshaven (Netherlands), Council Bluffs (Iowa, US), Moncks Corner (South Carolina, US), The Dalles (Oregon, US), Los Angeles (California, North America). 


Having CDN cloud servers at the locations above gives us a great advantage in terms of network performance. The fact that we have network control over both the CDN layer and your website’s hosting server makes the communication between them blazing-fast. By using internal routes between the servers we are eliminating any delays and latency that might be observed with third-party CDN providers utilizing the public network to communicate with your site’s hosting server. In short, this ensures the fastest private network between our CDN locations and our shared hosting servers, resulting in faster website loading speeds for our clients.

No Configuration and Simple Management

Thanks to the fact that every layer of our system – from the hosting environment, through your website management panel, to the Centralized DNS – is built in-house, we can provide our clients with an easy and comfortable way to add a CDN layer to their websites with literally one click. It also allows us to implement the CDN functionalities you need and make them available in an easy-to-use interface directly within SiteGround’s website management interface – Site Tools. 

Everything from setting up your SiteGround CDN to enabling/disabling a certain feature is handled automatically in our backend. The only thing left for you to do is click a few simple buttons in the Site Tools -> Speed -> CDN section of your site. This way we’re saving you a ton of annoying actions:

  • No external CDN control panels – you don’t need to log anywhere else except your Site Tools area
  • No need to change and use external Nameservers – it all happens within our central DNS records
  • No need to create additional DNS records for the www-prefixed version of your domains – we will route absolutely everything through our CDN service, regardless of whether your site is opened with the WWW or non-WWW version of your domain. 
  • No additional HTTP configuration – no specific Cookie settings, no need to implement anything in your application. You just click the “On” button and your content will be served from the closest SiteGround CDN location point to your site visitors.

SiteGround CDN Beta Features

After successfully passing our detailed internal testing, SiteGround CDN Beta is now available for testing. Currently, SiteGround clients can enable it for their sites’ primary domain names with one click, absolutely free. Here’s a quick overview of the features that are currently available for all users that decide to use the SiteGround Cloud CDN in Beta:

  • Access all available CDN locations that we currently offer
  • Static & Dynamic caching with no extra configuration – third-party CDN services usually only cache and serve static content by default ( website images, CSS, Javascript, ect). With SiteGround Cloud CDN, you can choose to cache both your site’s static and dynamic content with a single click. This way our CDN will instantly deliver cached copies of the dynamically generated pages of your site by default, instead of static content only.
  • Cache TTL (time to live) modification – SiteGround CDN currently has a global default value of 12 hours. However, if you want to set a different cache TTL you will be able to do it by simply choosing the desired cache time to live from a drop-down menu in your Site Tools interface.
  • Development mode – caching is good, but we know that sometimes you want to check the latest website changes live quickly to ensure everything looks good. Our Development mode functionality will allow you to bypass the cache and fetch fresh content from your site’s hosting server, instead of the CDN. So there’s no need to turn the CDN service on and off again and again when you’re making website changes.
  • “Always online” feature – we also know that sometimes things can go wrong. Our Always online feature tells our system to keep delivering the cached pages from our CDN servers, which comes in handy if your website application starts returning an error for some reason.

You can find detailed instructions on how to use our CDN interfaces in our CDN tutorial.

How to take advantage of the SiteGround CDN Beta?

You can activate SiteGround CDN Beta from Site Tools -> Speed -> CDN section of your site. Currently, it’s available for primary domain names only, and completely free with its full feature list. The official SiteGround CDN release will feature two plans – basic and paid with different functionality. All clients who activate the Beta version of our CDN get access to the complete list of features, and will be able to continue using them for free for 3 months after the Beta period is over.

Gaining even more data and insights during the Beta period, in addition to client feedback, would help us polish and perfect the nitty-gritty details. All clients using SiteGround CDN in Beta will be able to test its performance benefits and provide feedback about the service or what we can improve directly in our Support HelpDesk, so you’ll be able to communicate and share your opinion directly with the people who designed and developed the whole system. And how often, really, do you get to have that – free performance optimization and a direct feedback loop to the people who created it. At SiteGround it’s a win-win for all.

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Glazed with Love: Women-Owned Online Businesses on SiteGround

woman-owned-online-businesses-on-siteground

This March, we’re turning International Women’s day into a whole month and shining a light on incredible women creators who built their own small businesses from scratch. We highlight some of the amazing women who host and grow their online presence with SiteGround in our  “Women-Owned” series.


We’re starting off with Raquel Acosta – the self-taught ceramic artist behind glazemepretty.com. Raquеl has mastered the craft of creating unique pottery pieces with glazes that tell the story of how minerals are formed. We followed her journey into pottery, including how she got started, what it’s like being an independent artist, and what advice she has for other creators looking to turn their passion into their business. Hint – your own website is the easiest way to start!

Finding a Creative Outlet Offline & Online

Originally studying Computer Science before eventually moving onto data analysis, Raquel’s initially chosen path led her down an uninspired road. Needing creativity, she experimented with different art forms until fate introduced her to clay. Starting out with evening pottery classes it became abundantly clear just how much potential there was.

Her initial intention was to have a side project to work on in her spare time, but what started out as a small hobby quickly grew into so much more. From the very first pottery class, Raquel envisioned herself having her own small business doing ceramics.

Turning Your Passion Into an Online Business

Starting your own website may seem daunting, especially if you don’t know where to begin, but it can open many opportunities to business owners. Your own online portfolio or e-commerce website enables you to reach a larger audience, make your creations easily accessible, and turn your passion into a self-sustaining business.

But before investing in your online store, you need to invest some time in planning a few essential elements, so you can set your online business up for success. From choosing a website builder and a hosting provider to design and functionalities, it can all help you smooth out the process of creating your first e-commerce site. 

Of course, building and optimizing your website requires dedication. Raquel is a living example of that. She launched her online shop in 2018, but it wasn’t until 2020 that her online presence really took off. All thanks to her consistency to learn and be better in her craft and in showcasing it on her website and social media.

Translating Your Brand Identity Into Your Website

Brand identity is that aspect of a business that radiates your brand’s personality and values. It enables people to recognize you and even better – relate to your business. From your name, color palette, and visuals to tone of voice and copy, these are all aspects you need to think about, create and distribute uniformly on all online and offline channels.

Creating an effective branding strategy starts with answering important questions such as what do we want our potential customers to know about us, who is our target market, what do we stand for, what makes us different.

Evan though building her brand identity was a challenge at first, Raquel drew inspiration from her craft. Her brand name and color palette are inspired by the glazes that she develops herself. As for her web design, she followed the “less is more” approach, adding clean and simple backgrounds, just letting the pots be the stars of the show.


If you struggle with building your visual identity, you can always find useful resources on how to design a website that your customers will love.

The Challenges of a Maker Business

Raquel points out her biggest challenge when running a maker business – growing your organic audience when you’re competing with big companies. Not everyone starts with a huge upfront investment, but as long as you are willing to put in the work and your heart is in what you’re doing, you can start and grow your small business on a budget.

A key role in growing your online presences is exploring different smart techniques. One tactic is integrating a newsletter into your website. This is an excellent way to engage your audience with what you do. Raquel uses her monthly newsletter to offer exclusive sales, samples, and clearance items that can’t be found anywhere else. Putting that exclusivity touch can surely increase your audience’s interest.

Raquel also emphasizes the importance of building a dialogue with your audience rather than just one-way communication, that really helps to build engagement. For example, except for her daily social media posts, Raquel asks her audience for their feedback about the pieces she crafts – do they want to see a new item, which is their favorite glazing pattern, and simply involve the people in her work. Still, optimizing the selling and marketing aspects of any online business is an ongoing process and there is always room for growth. 


Besides the online presence, another challenging aspect of running an e-commerce business is managing the online and offline inventory. Trying to predict product demand can be hard, but batching production together helps Raquel stay organized to manage her small business efficiently. On the other hand, e-commerce platforms like WooCommerce have internal stock management systems that offer all the configurations you need to manage your inventory.

Finding Purpose in What You Do

Glazemepretty.com is what Raquel looks forward to every day. Before, weekends were all she cared about. But now, her priorities have shifted from living for Fridays to looking forward to Mondays when all that matters is waking up knowing exactly what she’ll do today – craft one-of-a-kind ceramics that she can then share with the world through her own online brand. 

Seeing how happy her clients are after purchasing something from her makes her recognize the importance of what she does and what Glaze Me Pretty represents. It’s amazing how far an idea can go from a self-taught passion to your own online business – if you put in the time and hard work to see it through – just like anything else in life. SiteGround is proud to be the hosting partner of choice to such incredible female creators and entrepreneurs like Raquel – the world is your oyster when you put your mind to it.

We know that there are lots of incredible women entrepreneurs out there, thinking of launching a project of their own, or building it right now. What’s your advice to people who want to make their idea online? Share it in the comments below, and stay tuned for more women-owned business stories coming soon!

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New Critical Linux Kernel Vulnerability (Dirty Pipe) Patched Hours After Detection

Earlier today our security team received confirmation about a critical vulnerability in Linux affecting all kernels since 5.8 (CVE-2022-0847). Dubbed The Dirty Pipe, the vulnerability poses an extremely high-security risk, allowing attackers to overwrite key website files and gain full access to servers. Needless to say, that is a huge security threat with a very large scope that allows unprivileged access to root processes and configuration files.

Our security team started working on it immediately after the initial reports. Even though the Linux kernel is a third-party software, at SiteGround we’ve always been proactive, with a dedicated hands-on expert security team instead of waiting for an official patch release. Our kernel specialists developed a custom mitigation which was extensively tested. Once we were certain no other functionalities were affected, the fix was deployed across all our systems and servers, hours after the vulnerability was discovered.

We were among the very first, if not the first host, to successfully write and deploy a patch against this high-risk security threat. At the moment, no SiteGround servers are affected by this vulnerability and there was zero downtime involved in the entire process. Our clients are fully protected and don’t need to make any changes!

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Speed Optimizer (formerly SG Optimizer) is Now Available аnd Free for All WordPress Sites

When we started developing the SiteGround Optimizer plugin back in 2012 we wanted it to be a bridge between our services and our clients’ WordPress sites. During the years we introduced more and more features and the SiteGround Optimizer (now named Speed Optimizer) became one of the best performance optimization plugins for WordPress, based on popular ratings. And naturally, we started getting inquiries about how websites non-hosted on our platform could benefit from it. That interest gave us a push to decouple the plugin from its dependency on our infrastructure and convert it into a hosting-agnostic, completely free solution for all. We are now excited to announce that as of its latest version, the Speed Optimizer plugin can be used by any WordPress website, regardless where it’s hosted! 

Features Available on Any Hosting Platform

Making the Speed Optimizer available on other platforms wasn’t a simple task. Part of the success of the plugin is tied to the SiteGround server setup that is built with performance in mind and takes advantage of some of its unique features. To open it up, for every feature that was dependent on our platform’s services, we had to come up with a solution that would work just as effectively on different platforms and configurations. 

File-based Caching (NEW FEATURE)

File-based Caching introduces preheating and cache for logged-in users!

Nowadays caching is one of the most effective means to optimize performance. When looking for alternatives to Dynamic Caching (built-in feature for all SiteGround websites) we decided to implement File-based caching because of its versatility and compatibility with different hosting configurations. File-based Caching can be used on its own on websites hosted outside SiteGround or as an additional caching layer for SiteGround customers who already have Dynamic Caching and Object caching (Memcached) enabled. 

Some great features of the File-based caching are the ability to keep cache for logged in users, pre-heating cache (especially useful for rarely opened pages that are opened for the first time in a while) and defining longer cache expiration. These options are configurable in the plugin interface. Although file-based caching alone is generally slower than the Dynamic caching, our tests show that its implementation in Speed Optimizer is still up to 20% faster than any other plugin that provide similar performance-optimization functionality that we have tested.

Environment Optimizations

All users can enjoy several types of environment optimizations that will tidy up your WordPress environment to achieve top performance. Here you can find features like WordPress Heartbeat Optimization where you can define how the WordPress API interacts with your application to optimize resource usage, and  Schedule Weekly Database Maintenance to make sure that your WordPress remains tidy and uncluttered.

Frontend Optimizations

The website’s front-end code can often be heavy and significantly reduce loading speed. There are several features in the Speed Optimizer that can optimize it and as a result speed up your website. Minifying your HTML, CSS and JavaScript output will decrease the size and number of server requests related to these types of files and as a result decrease loading time. We have made these functionalities available through simple toggles in the plugin. You can specify which types of files you want to minify, combine and even exclude from minification or combination. And if all of this sounds too technical for you, you can just look for the “Recommended” labels next to each option to figure out what would have the greatest impact on your website’s performance.

Media Optimizations

There are several media optimization tools in the Speed Optimizer that will work on all hosting platforms. You can enable Lazy Load with which only the media in the visible part of the browser will be loaded. This makes loading faster and smoother for longer pages with multiple media items. You can also define the Maximum Image Width allowed for images on your website. A lot of themes and plugins tend to upload excessively large images that slow loading speed without ever being displayed in their full width. 

SiteGround Exclusive Features

As mentioned earlier, our platform has some unique speed settings and services, which cannot be replaced with plugin functionality alone since they need the specific server environment to run as designed. These remain exclusively available to websites hosted on SiteGround. 

Dynamic Caching and Object Caching 

One of the best speed-enhancing features you can get for your website and our top choice when we talk about speed, is the Dynamic Caching. The Dynamic Caching is part of our proprietary 3-level server caching implementation that relies on NGINX Direct Delivery for static cache handling, Dynamic Cache for dynamic content and Object Caching (Memcached) for storing data and objects in the RAM. We believe that Dynamic Caching is essential for every website and we have it included in all of our hosting plans. From the Speed Optimizer plugin you have control over advanced WordPress-specific settings for the Dynamic Cache and Memcached to get the most of this technology. 

Image compression and WebP

The Image Compression and WebP features of the Speed Optimizer plugin are two essential features available to websites on the SiteGround platform exclusively. With our image compression algorithm you can decrease your image size (and respectively the time it takes for your images to load) by up to 85%, while keeping the image quality high for your visitors. You can also enable WebP which will convert your images to a WebP format which adds an additional reduction in size without affecting image quality. 

Opening the plugin to websites hosted outside of SiteGround was a big step for us. After running multiple tests on different hosting platforms and benchmarking performance against WordPress plugins with similar functionalities, we’re confident that the Speed Optimizer plugin is the best performance optimization tool you can get for your website regardless where it’s hosted. And it’s completely free. Download it here, try it yourself and let us know how it works for you by leaving a comment in the section below.

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2021 Wrap-up in Giving

Giving back to the community has always been a big part of our values at SiteGround. Charity initiatives are traditionally included in our End-of-Year activities, but not only. We strive to be active all-year round, as we believe that consistency in giving is important, and even a little contribution, but regularly, can make a big difference. That’s why, to wrap up the year in Giving at SiteGround, we wanted to find a way to include a variety of causes that our employees can choose to support, according to what they feel closer to heart. 

We also had to find a trusted partner who can help us vet the causes and handle all donations online for our distributed team. Overall, they had to meet the following expectations: 

  • Propose causes that align with our values
  • Make it smooth, easy and safe to donate online
  • Validate the foundations and add new potential ones to the list
  • Be transparent on funds collected by SiteGrounders and Company

This is how we chose to launch our own company donation page at platformata.bg, who are one of the first and most well-established online donation platforms in Bulgaria. From then on it was a matter of days to set it all up. We launched our page with a shortlist of 5 causes and goals for each of the campaigns. We chose them to be aligned with our desire to have a positive, long-lasting mark in the wider community and we believe each of them does that in their own way:

  • “For our children” helps families who struggle to stay together because of financial and other difficulties. Every year they prevent the abandonment of hundreds of babies and kids, not only with funds, but also with professional consultation in various areas and education on conscious parenting. Apart from ongoing support of this organization, SiteGround also hosts their website through our internal Host a Cause program, where our employees adopt a non-profit initiative or foundation of their choice and support them with free website hosting for life.
  • “Green Balkans” is the only veterinary hospital in Bulgaria specializing  in rehabilitation of wounded wild animals, who are released back into nature after treatment. This campaign continues SiteGround’s support for their activity, as their cause was also adopted in our internal Host a Cause program, and for Earth Day in 2021 we also ran a campaign to help them raise the funds for the preservation of the largest bird of prey in Europe, Cinereous Vulture, which was until very recently extinct in Bulgaria.
  • “Get ready to succeed” is fueled by the power of paying it forward by giving back. They provide scholarships and support to medical university students, kids and young people who have lost their families.
  • “Fund for the kids of heroes” aids children who lost their parents due to being first-line during the Covid19 pandemic. These are physicians, teachers and essential personnel who fight everyday for the health and safety of all of us.
  • “St. Nikolas” Orphanage provides shelter, freshly-cooked food, and clothing to children and their families. They aim to create a true home environment and raise confident, knowledgeable young people who know how to make a livelihood.

We shared the page through our internal and external SiteGround employee channels and we were humbled and amazed by how fast and smooth it all happened. In only two weeks we surpassed all of our goals! As per our tradition, SiteGround doubles all funds collected by employees towards the end of the campaign, so the total we collected equals 20 530 BGN, which is even higher than previous internal holiday campaigns. 

In addition to our employee-driven charity initiatives, ever since the foundation of our company we regularly support a variety of projects and organizations within several main areas, which we have identified as key for our society: entrepreneurship, education, health, environment & nature, and culture. The overall amount we donated on a company level for 2021 in these key areas is 160 080 BGN, spread among 10 main initiatives that fall within one or several of the main categories above. For 2022, we are confident that we can do more to help. Here is to a successful, and filled with good deeds, year!

Starting 2022 with 98% Client Satisfaction Rate

Client survey results 2021

At the end of every year, we turn to our clients for the most important mark that really matters – how you rate our efforts and services throughout the year in our traditional client satisfaction survey. Each year we are amazed and humbled by the positive feedback we receive, and every time we manage to raise the bar a tad higher. In 2021, the result is a stellar 98% overall client satisfaction rating, which is spectacular in any type of client service business, but especially so in the website hosting industry. 

Of course it’s hard to put a number to satisfaction, but it’s a pointer that takes into account your ratings of the main pillars of our web hosting services – website speed, security and support, which we keep strengthening and improving on year after year. Here is a breakdown of some of the things we did in these key directions and the impact that they had on your websites, leading up to such staggering satisfaction numbers in all aspects of our service.

97.7% Client Satisfaction with Website Speed 

We’ve always been famous for proactively adopting the latest web speed technologies for the benefit of our clients. In 2021 we again introduced multiple new website performance enhancements at no extra cost. We started off by enabling Google’s state-of-the art Brotli image compression algorithm on our servers, ensuring between 15% to 20% website speed gains for clients right out of the box. To add to that, our new MySQL setup allowed websites hosted with us to serve more visitors simultaneously, lowering the number of slow website queries between 10x to 20x times. And by enabling our unique Dynamic caching by default on all hosting plans, clients now enjoy up to 5x times faster page loading time. These are just some of the latest and major improvements we introduced to make your websites run faster, improve your website’s user experience, conversions, and SEO rankings. In return you rated our website speed efforts with the highest marks in the history of our end-of-year client survey – a stellar 97.7% Website Speed Satisfaction Rate!

98.5% Client Satisfaction with Website Security

Parallel to our website speed improvements, we’re always working on new ways to help you with the never-ending quest of securing your website. Our mission to provide the best data protection took another big step this year with the launch of our off-site backups. Apart from our free daily backups and easy restore, we deployed a geo-redundant backup system which minimizes the risk of data loss in case a whole data center facility is in jeopardy for whatever reason. That way we ensure a safe recovery of your site with minimum downtime. In addition to that, our SiteGround Site Scanner security service got improved to include a new scanning method that allows users to run a thorough file scan of their site directly on the host server with a single click. And we also introduced our new centralized DNS for faster, safer, and easier hosting. 

4.3/5 Stars for our Client Tools and Services

This year was especially rich in new website tools and services for our WordPress users. We launched the SiteGround Security plugin for WordPress – a free tool that greatly improves WordPress security in just a few clicks. And it’s available for everyone, not just SiteGround clients. Just a few months after its release, the plugin was awarded Silver for Best WordPress Security Plugin in the biggest WordPress community award, Monster’s Award. And to round off our list with added-valued services and tools, we released a new version of our SiteGround Optimizer WordPress plugin to upgrade its functionality and add new features for even more site speed and convenience for webmasters. All of these efforts did not go unnoticed, and we got an average rating of 4.3 out of 5 stars for each of our latest tool releases.

  • SiteGround Optimizer WP plugin → 4.3/5 rating
  • SiteGround WP Security plugin → 4.3/5 rating
  • SiteGround Site Scanner → 4.4/5 rating
  • The New Central DNS → 4.3/5 rating

A Look Back and a Look Ahead

We’ve been doing our client end-of-year survey for 10 years now, the first one dating back to 2012. A decade later, with over 2,800,000 hosted domains, your feedback ratings still manage to go up – starting from 95% overall client satisfaction, up to а steady 98% in the last couple of years.

We are thankful for your feedback and for helping us improve our services year after year. In 2022 we will continue to improve our tools and services and launch new ones for existing and potential clients alike, and hopefully manage to further exceed your expectations yet again.

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