Author: Tina Kesova

If you happen to be one of those SiteGround-true fans who have the SiteGround.com as their browser homepage, you can’t have missed it: We’ve had a redesign.

We’ve introduced the new design of SiteGround.com to bring it more in line with the company’s identity today and, generally make it cleaner and easier to get around. We’ve been meaning to do this for a long time now, but finally found the time to do it right.

There are structural as well as aesthetic differences to the website. Structurally, we have tried to make things simpler and clearer, with better labelling and easier navigation. We’ve also added some new sections to the website as well as re-arranged and expanded some of the old ones. Here are some of the major changes in short:

The SiteGround Homepage: So, whereas in the past, you would find general information about our company and services scattered on several different pages all over the website, it now all goes into one place: the slides on our index page. This is an uninterrupted, 5-slide run of the most important things to know about SiteGround web hosting services.

About Us section: We’ve also expanded the About Us section of our website. The idea here is for our pages to reflect the company culture at SiteGround. We are an ever-developing organism. Behind the SiteGround brand stand people with their ideas, knowledge, skills and hopes. What we aim to provide are details of the few that, in our opinion, you will really find interesting. It’s also an attempt to give readers some short, sneak peaks of what’s cooking in the SiteGround kitchen and shed some light on what makes us who we are.

Resources section: We’ve gone out of our way to compile valuable and comprehensive information and make it easily accessible to both our clients and our website visitors. So far we have created and compiled thousands of free website templates to download, hundreds of tutorials to read, videos to watch, Knowledge Base questions to look up. The idea of our new Resources section is to act as a portal. It’s an attempt to give readers some short, easily-digestible snacks of information of where to find what.

The new Siteground.com is already live. And we’d love to hear what you think about it! That is why we decided to ask you to vote on how you like the new website design. To show your support or simply to congratulate us on our new look, please vote in the voting poll below. All other comments are welcome as well, so do drop us a line in the comments section.

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There are so many new and interesting things happening around here that I just didn’t know where to start my post. So, I thought I should go talk to Marian. He is our chief system administrator and is a real source of inspiration when it comes to servers and technology. After an hour spent chatting with him, I decided that “the kernel” is the answer. Marian’s team has just upgraded our kernel again and was quite excited about the new tweaks they made.

For those who haven’t encountered the term ‘kernel”, here is a brief explanation I took from Wikipedia: -– “A Unix kernel — the core or key components of the operating system — consists of many kernel subsystems like process management, memory management, file management, device management and network management.” Although you may run a system with a default kernel, the well- built, stable and secure kernel is essential for offering top notch web hosting services.

Nowadays it’s not that big of a deal when you say you are using the “Latest Linux Kernel”. Everybody does that and most of the modern Linux OS will update their kernel with a click of a button. So, “What’s so special about SiteGround’s Kernel then?” you will ask. Read on and you might just find out:

Continue reading “Server security and reliability – Kernel Upgrades”

We promised that this blog will be about life behind the scenes. So, this time I will tell you about the main projects our team is working on. Here is what’s next in line:

1. Brand new automated server monitoring system – the current server monitoring system performs server checks within 9-10 seconds and in case of server load signals to the system administrator to fix the problem manually. The new monitoring system will practically solve problems on its own and will reduce the need for human action – artificial intelligence software. In the end of the day most of the problem resolution will be invisible for you and you will experience much shorter, if any at all, service interruptions due to high server loads or service instability issues.
Continue reading “What are we working on?”

After we started our Facebook page and Twitter account, I have been really happy with all the positive feedback we have received. This once again proved that our collaborative effort for bringing good customer service is worthy.

As customer service importance varies by product, industry and customer, I thought it will be interesting for many people to read what SiteGround does about this. This post turned out to be a bit long, so take a cup of coffee before reading below 🙂

Continue reading “Customer service at SiteGround”