Our Top Customer Care Rep of the Month Velizar can easily solve complex technical issues, but he can also masterfully play Mozart pieces on the violin, or tell you about War and Peace by Leo Tolstoy. He has a wide range of interests and an amazingly positive personality, which is probably why so many of the customers he serves are happy.
Continue reading “Our Top Customer Care Rep in May”
It’s that time of the year when we’re getting ready to celebrate another WordPress anniversary. Tomorrow, May 27th, WordPress turns 14! To mark the occasion the SiteGround way, we made a playlist featuring a track by every musician that’s ever had a WordPress release named in their honor. The mix did wonders for our productivity in the office, so we decided to share it. We hope it makes your day better, whether you had to spend it working on your website or celebrating. Enjoy and a Happy 14th Birthday to the whole WordPress community!
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Making SSL certificated accessible and used by everyone has been our ongoing effort for more than a year now. We were among the first to provide the free Let’s Encrypt certificates. Then, we automated the SSL issuing for all accounts. Later, we upgraded our WordPress plugin, SiteGround Optimizer, to allow 1-click WordPress SSL configuration. Now we’re making the next step – our latest upgrade to the Let’s Encrypt tool in cPanel allows you to force all your domain traffic through HTTPS with a single click regardless of the application you are using. Read below to find out what are the new options in our Let’s Encrypt interface.
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For the last few days, we have been gradually launching a new AI-based bot prevention system on our servers developed by our own DevOps specialists. We are already seeing amazing results from the operation of the system. Each hour it blocks between 500 000 and 2 million brute-force attempts across all our servers. Thus, we have prevented an unknown number of potential unauthorized logins, but what is even more important — we have managed to save an enormous amount of server resources that can now be used for a meaningful and legitimate activity by our users.
Continue reading “How Our New Anti-Bot AI Prevents Millions of Brute-Force Attacks”
Elena is a member of our Technical Support team and this month she became the top-rated representative by our customers. So we interviewed her about her life in and out of SiteGround. Find out her favorite books, music and why she thinks she doesn’t actually work a single day in her life.
Continue reading “Our Top Support Rep in April”
In 2012 we released a SiteGround WordPress plugin. Its purpose was to connect the WordPress installations of our users with our caching service – the SuperCacher. For many years all updates we have made to the plugin were only related to the caching functionality. However, in the last few months, we have added two completely new functionalities (HTTPS switch and PHP 7.0 updater) and have changed the plugin name to SiteGround Optimizer. To learn more about what is now included in the SiteGround Optimizer read below.
Continue reading “SiteGround Optimizer – Our WordPress Plugin”
This month we present to you Nikola Nikolov – our customer care rep who achieved the highest customer satisfaction rate in March. His formula for success is simple – set a goal, follow through and add generous doses of coffee. During spring, if he is not immersed in a fantasy book, he can be spotted playing basketball outside. Find out more about Nikola in his interview!
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Email communication is one of the foundations of effective online marketing and a key to growing your business. But in order to start an email communication, you need to get those visitors’ emails first. One of the best ways to do this is to convert visitors into subscribers while they’re still on your website, using opt-in forms. And some of the most effective opt-in forms are the dynamic ones that grab your visitors’ attention instantly – the exit pop-ups or floating subscription bars for example. But how do you create and implement a beautiful and effective opt-in popup form without having a team of designers, marketers and developers? A good option used by many of our customers is OptinMonster – a tool for a hassle-free lead generation. And through a recent SiteGround partnership with OptinMonster our users can now get a 30-day free trial and some special discounts.
We have just released a new version of our WordPress plugin 3.2.1 the SiteGround Optimizer, which allows you to move to PHP 7.0 with a click. We encourage all SiteGround customers to utilize this great option and make their WordPress installation run on PHP 7.0 now. PHP 7.0 has been available on our servers for over a year and it is high time that all of our customers take full advantage of the considerable performance boost it provides.
Continue reading “Get your WordPress on PHP 7.0 now!”
The service has been gone through multiple upgrades since its launch and is no longer powered by SUCURI. Current information about it can be found on its sales page in Client Area: https://my.siteground.com/marketplace/hosting/sitescanner.
Having a website regularly scanned for security issues is something we have always highly recommended to our customers. Our site scanning service (known as HackAlert until recently) has always been among the best sellers and is used by thousands of our customers to check their websites and inform them in case of malware. Today, we are happy to announce that we have introduced a number of improvements to these services. It is now called SG Site Scanner, it is powered by one of the most prominent web security experts – Sucuri.net, and it is simply awesome!
There are several reasons to change our scan partner from Armorize to Sucuri. First, Sucuri is one of the most respected companies in the website security field. In addition, we have been working in partnership with them for several years. We have relied on their expertise for solving numerous complex security issues. And last, but not least, many of our clients’ websites have also been cleaned by Sucuri from malicious code over the years. That is why it was only natural that we extend this already successful partnership and make it cover the daily site scans too.
We now scan all the pages that are linked on your website homepage (or any other page of your choice) on a daily basis. This has proven to work more efficiently than the previous system of scanning a limited number of 10 random pages. If any issue is detected, the site owner immediately receives a notification email.
The SG Site Scanner report page is part of your SiteGround Customer Area now. It is no longer needed to log into another interface to access information on the security status of your site. In case of an issue all infected URLs and/or blacklists are conveniently listed in the interface. It also allows you to push an unscheduled scan with a click and you can easily switch on and off the weekly email status reports.
If you already have HackAlert, no action is required on your part — it has already been replaced with the SG Site Scanner. If you are still not using any regular scanning service, we strongly recommend that you start today. You can order the SG Site Scanner for any domain of your choice in your Customer Area.
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