{"id":452,"date":"2023-11-15T12:03:29","date_gmt":"2023-11-15T12:03:29","guid":{"rendered":"https:\/\/newblog.siteground.com\/fr\/?p=452"},"modified":"2024-09-18T12:46:50","modified_gmt":"2024-09-18T12:46:50","slug":"revolutionner-le-support-client-bienvenue-dans-le-futur-avec-lassistant-ia-de-siteground","status":"publish","type":"post","link":"https:\/\/fr.siteground.com\/blog\/revolutionner-le-support-client-bienvenue-dans-le-futur-avec-lassistant-ia-de-siteground\/","title":{"rendered":"R\u00e9volutionner le support client : Bienvenue dans le futur avec l’assistant IA de SiteGround"},"content":{"rendered":"\n

Dans la course incessante \u00e0 la satisfaction in\u00e9gal\u00e9e des clients, les entreprises \u00e9voluent continuellement. Chez SiteGround, nous avons prouv\u00e9 que nous \u00e9tions les pr\u00e9curseurs en mati\u00e8re d’innovation et d’am\u00e9lioration. Une fois de plus, nous nous lan\u00e7ons dans une aventure r\u00e9volutionnaire qui va red\u00e9finir votre exp\u00e9rience d’assistance \u00e0 la client\u00e8le – avec notre nouvel assistant IA int\u00e9gr\u00e9 dans votre HelpDesk.<\/p>\n\n\n\n

<\/span>L’IA instantan\u00e9e dans votre service de support change la donne !<\/span><\/h2>\n\n\n\n

Fini le temps o\u00f9 vous tapiez une requ\u00eate et \u00e9tiez dirig\u00e9 vers d’innombrables articles \u00e0 trier jusqu’\u00e0 ce que vous trouviez le plus pertinent, ce qui vous laissait encore plus d\u00e9bord\u00e9. Dites bonjour \u00e0 notre HelpDesk Instantan\u00e9 d’IA \u00e0 la pointe de la technologie ! Il est aliment\u00e9 par ChatGPT mais lourdement form\u00e9 par les ing\u00e9nieurs IA de SiteGround et soutenu par une ing\u00e9nierie prompte experte, pour fournir des r\u00e9ponses pr\u00e9cises et r\u00e9pondre aux demandes sp\u00e9cifiques de nos clients via un large \u00e9ventail de questions fr\u00e9quemment pos\u00e9es et un classement manuel des r\u00e9ponses.<\/p>\n\n\n\n

<\/span>L’\u00e9volution de l’IA dans le parcours du support de SiteGround<\/span><\/h2>\n\n\n\n

Notre parcours en mati\u00e8re d’IA a commenc\u00e9 il y a plusieurs ann\u00e9es avec une fonction de recherche aliment\u00e9e par l’IA. Outil fantastique, elle vous dirigeait de mani\u00e8re transparente vers les articles pertinents de notre vaste base de connaissances. Aujourd’hui, nous am\u00e9liorons cette exp\u00e9rience gr\u00e2ce \u00e0 l’int\u00e9gration de ChatGPT by OpenAI. Non seulement notre assistant IA recherche tous les articles pertinents, mais il comprend et consolide \u00e9galement les informations pour vous donner une r\u00e9ponse pr\u00e9cise, con\u00e7ue sp\u00e9cialement pour vous ! Imaginez un monde o\u00f9 l’IA ne se contente pas de trouver la bonne r\u00e9ponse, mais la comprend et la donne comme si elle r\u00e9pondait directement \u00e0 une question lors d’une conversation. C’est notre nouvelle r\u00e9alit\u00e9 !<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

<\/span>Une pr\u00e9cision stup\u00e9fiante, soutenue par une mise au point et une ing\u00e9nierie prompt stellaire<\/span><\/h2>\n\n\n\n

Notre \u00e9quipe sp\u00e9cialis\u00e9e dans l’IA a travaill\u00e9 d’arrache-pied pour s’assurer que notre assistant IA n’est pas seulement intelligent, mais aussi “SiteGround Smart”. En utilisant la puissance de GPT-3.5 et GPT-4.0, en affinant les mod\u00e8les d’IA et en profitant de l’ing\u00e9nierie rapide des experts, nous garantissons des r\u00e9ponses rapides, pr\u00e9cises et adapt\u00e9es \u00e0 nos clients. Voici les faits :<\/p>\n\n\n\n

85 %<\/strong> des r\u00e9ponses de notre assistant d’intelligence artificielle ont fait mouche <\/strong>! Pour \u00eatre plus pr\u00e9cis, 96 % des r\u00e9ponses g\u00e9n\u00e9r\u00e9es par notre assistant IA sont correctes<\/strong>, mais ont besoin d’\u00eatre peaufin\u00e9es pour correspondre aux normes \u00e9lev\u00e9es, au ton de la voix et au niveau d’utilit\u00e9 que nous recherchons.<\/p>\n\n\n\n

Ces chiffres stup\u00e9fiants, obtenus en quelques mois de travail, t\u00e9moignent de l’importance de la mise au point des mod\u00e8les, des am\u00e9liorations techniques constantes et rapides et de l’enthousiasme que notre \u00e9quipe a investi dans la cr\u00e9ation d’un outil de plus \u00e0 la pointe de la technologie pour le confort de nos clients.<\/p>\n\n\n\n

<\/span>Engagez-vous, explorez et am\u00e9liorez votre exp\u00e9rience<\/span><\/h2>\n\n\n\n

Disponible exclusivement pour nos clients SiteGround, vous pouvez acc\u00e9der \u00e0 notre assistant IA \u00e0 tout moment via Espace client > Centre d’aide > Assistant IA instantan\u00e9.<\/a> Chaque r\u00e9ponse est une mine d’informations, souvent accompagn\u00e9e de liens permettant d’aller plus loin. Et devinez quoi ? Nous comptons sur vous pour l’am\u00e9liorer davantage ! \u00c0 la fin de chaque r\u00e9ponse, nous avons mis en place un syst\u00e8me d’\u00e9valuation rapide. Vos commentaires sont notre tr\u00e9sor, ils nous permettent d’affiner et de perfectionner le site.<\/p>\n\n\n\n

<\/span>Rejoindre l’\u00e9volution de l’IA<\/span><\/h2>\n\n\n\n

La beaut\u00e9 de l’IA r\u00e9side dans son potentiel d’apprentissage et d’\u00e9volution. Au fur et \u00e0 mesure que vous l’utilisez, notre assistant IA s’affine, ce qui vous permet de toujours obtenir la bonne solution, en un instant. Sur la base de vos commentaires directs, nous d\u00e9veloppons et am\u00e9liorons encore davantage notre vaste base de connaissances – nous avons ajout\u00e9 plus de 60 nouveaux articles et sujets apr\u00e8s l’introduction de notre assistant d’IA.<\/p>\n\n\n\n

Plongez d\u00e8s maintenant dans cette exp\u00e9rience futuriste et participez \u00e0 notre r\u00e9volution de l’IA. Nous attendons vos commentaires ! Avec SiteGround, l’avenir n’est pas demain, c’est aujourd’hui !<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"Dans la course incessante \u00e0 la satisfaction in\u00e9gal\u00e9e des clients, les entreprises \u00e9voluent continuellement. Chez SiteGround, nous avons prouv\u00e9 que nous \u00e9tions les pr\u00e9curseurs en mati\u00e8re d'innovation et d'am\u00e9lioration. Une fois de plus, nous nous lan\u00e7ons dans une aventure r\u00e9volutionnaire qui va red\u00e9finir votre exp\u00e9rience d'assistance \u00e0 la client\u00e8le - avec notre nouvel assistant IA…","protected":false},"author":57,"featured_media":455,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-452","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mises-a-jour-des-services"],"yoast_head":"\nR\u00e9volutionner le support client : Bienvenue dans le futur avec l'assistant IA de SiteGround - Blog SiteGround<\/title>\n<meta name=\"description\" content=\"Dans la course incessante \u00e0 la satisfaction in\u00e9gal\u00e9e des clients, les entreprises \u00e9voluent continuellement. 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