{"id":10607,"date":"2018-05-23T23:44:16","date_gmt":"2018-05-24T05:44:16","guid":{"rendered":"https:\/\/www.siteground.com\/blog\/?p=10607"},"modified":"2025-09-18T14:49:02","modified_gmt":"2025-09-18T14:49:02","slug":"siteground-is-gdpr-compliant","status":"publish","type":"post","link":"https:\/\/www.siteground.com\/blog\/siteground-is-gdpr-compliant\/","title":{"rendered":"SiteGround is now GDPR Compliant"},"content":{"rendered":"\n<p>Over a year ago, SiteGround began the important task of preparing for the General Data Protection Regulation (GDPR) &#8211; a new law designed to protect the personal data and privacy of EU residents. While working on this implementation we have seen that the main principles behind the law are genuinely good for our users. <\/p>\n\n\n\n<p>The regulation aims to make personal data processing more transparent and to give people more control over their data. Even though the GDPR only applies to EU citizens, we have decided to go beyond and adopt the same good policies for all of our users, regardless of their citizenship or location. The new rules are becoming effective on 25th of May 2018. The following two documents apply these rules to our service:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Our <a href=\"https:\/\/www.siteground.com\/privacy.htm\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Policy<\/a>, which describes how we collect, use, share and process our customers\u2019 personal data.<\/li><li>Our <a href=\"https:\/\/www.siteground.com\/term\/301.htm\" target=\"_blank\" rel=\"noopener noreferrer\">Data Processing Agreement<\/a> (DPA), which regulates our responsibilities as a host, thus allowing our clients to have GDPR compliant sites themselves, if they need to.<\/li><\/ol>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"processing-of-your-personal-data\"><\/span>Processing of your personal data<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In compliance with the GDPR, our new <a href=\"https:\/\/www.siteground.com\/privacy.htm\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Policy<\/a>&nbsp;explains in detail what information we receive from you and why. It also outlines how we share your personal information and with whom we share it with.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1-you-provide-minimum-data-and-are-in-control-of-it\"><\/span>1. You provide minimum data and are in control of it<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The first thing you need to know is that we collect the minimum data needed to provide our stellar service. When you sign up with SiteGround, you provide your contact and billing information. We need these to process your orders, keep you updated about scheduled maintenance, and send critical information related to the services you use. You can <a href=\"https:\/\/www.siteground.com\/kb\/where_do_i_change_my_details\/\" target=\"_blank\" rel=\"noopener noreferrer\">edit this data<\/a>, <a href=\"https:\/\/www.siteground.com\/kb\/export-personal-data\/\" target=\"_blank\" rel=\"noopener noreferrer\">download it<\/a> and request profile deletion through your customer area.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2-we-share-your-data-with-secure-partners-only\"><\/span>2. We share your data with secure partners only<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>To provide all services around your hosting account we share some of your data with external providers like domain registrars, SSL providers, and content delivery network (CDN) providers. All such partners are either natively GDPR-compliant themselves or have signed a special contract with us to meet our data protection standards.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3-you-control-your-email-subscription-preferences\"><\/span>3. You control your email subscription preferences<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If you\u2019ve given us your express consent, we also use your email address to share tips, special offers, and to announce new products. This <a href=\"https:\/\/www.siteground.com\/kb\/change-siteground-email-subscription-preferences\/\" target=\"_blank\" rel=\"noopener noreferrer\">consent can be withdrawn<\/a> or modified at any time through the my details section of your user area.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4-we-keep-only-aggregated-browsing-data\"><\/span>4. We keep only aggregated browsing data<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Our Privacy Policy also outlines the ways we collect data from you when you interact with our site and services. This information helps us keep an eye on our site\u2019s performance, resolve issues, and identify ways to optimise and improve our products and services. We do not link this data to any personally identifiable information, except if necessary to prevent fraud or abuse on our site.<\/p>\n\n\n\n<p>These are some of the most important points in the Privacy Policy, but to see everything in details we strongly encourage you to read through the whole document. We also have a designated Data Protection officer, who can address your questions related to your personal data and how we process it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"processing-of-the-data-uploaded-on-your-account\"><\/span>Processing of the data uploaded on your account<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>As a hosting provider we also have responsibilities as a data processor. This means that when our customers use our services to store any personal data on SiteGround servers, we are required by the GDPR to meet some criteria for handling this data too. These obligations are described in details in the new Data Processing Agreement, and you can see below some of the major points explained.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1-transparent-security-measures\"><\/span>1. Transparent Security measures<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>One of our main responsibilities as an entity processing information, uploaded on our servers by our customers, is to provide adequate security measures. The DPA has them listed in the form of an official document (<a href=\"https:\/\/www.siteground.com\/term\/301.htm\" target=\"_blank\" rel=\"noopener noreferrer\">Annex 2 of DPA<\/a>).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2-minimum-access-principle\"><\/span>2. Minimum access principle<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The DPA puts in writing our obligation to access any data that our customers store on our servers only to the extent needed to provide our services and to make sure only employees that are directly involved with the provision of the service have access to it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3-we-provide-access-to-secure-partners-only\"><\/span>3. We provide access to secure partners only<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Sometimes our partnering companies need access to the data uploaded on our servers so that we can provide our service. Our data center partners are an example of such a partnering company. We provide access only to partners that have same or higher level of data protection as the one we guarantee you through our DPA.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4-any-personal-data-breach-is-timely-disclosed\"><\/span>4. Any personal data breach is timely disclosed<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Our DPA responsibilities include timely disclosure by SiteGround, if a personal data breach is detected by us to have happened on the servers used by our clients. We are obliged to notify our affected customers within 72 hours.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5-any-end-user-gdpr-requests-are-appropriately-passed-on\"><\/span>5. Any end user GDPR requests are appropriately passed on<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Also if SiteGround receives a request by an individual, using a website hosted on our servers, to exercise one of the personal data rights outlined in the GDPR, we\u2019ll redirect them to the site owner.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6-our-dpa-helps-you-become-gdpr-compliant\"><\/span>6. Our DPA helps you become GDPR-compliant<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Our new DPA does not make sites hosted by us GDPR compliant on its own. Our customers, as site owners, are solely responsible to apply the GDPR principles in processing their European users\u2019 personal information. However, even if you have done your part on making your website GDPR compliant, it will not be fully there, unless your hosting provider has a DPA. At SiteGround we are proud to have this covered for everyone from day one of the GDPR launch.<\/p>\n\n\n<p>[subscribe_cta]<\/p>\n","protected":false},"excerpt":{"rendered":"Over a year ago, SiteGround began the important task of preparing for the General Data Protection Regulation (GDPR) - a new law designed to protect the personal data and privacy of EU residents. While working on this implementation we have seen that the main principles behind the law are genuinely good for our users. The&hellip;","protected":false},"author":53,"featured_media":10608,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2098,2018,12],"tags":[],"class_list":["post-10607","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hosting-insights","category-product-updates","category-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SiteGround is now GDPR Compliant : SiteGround Blog<\/title>\n<meta name=\"description\" content=\"Over a year ago, SiteGround began the important task of preparing for the General Data Protection Regulation (GDPR) - a new law designed to protect the\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newblog.siteground.com\/en\/siteground-is-gdpr-compliant\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SiteGround is now GDPR Compliant\" \/>\n<meta property=\"og:description\" content=\"Over a year ago, SiteGround began the important task of preparing for the General Data Protection Regulation (GDPR) - 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