{"id":10414,"date":"2018-01-26T03:01:15","date_gmt":"2018-01-26T09:01:15","guid":{"rendered":"https:\/\/www.siteground.com\/blog\/?p=10414"},"modified":"2023-12-07T11:49:58","modified_gmt":"2023-12-07T11:49:58","slug":"1-million-domains-and-97-percent-satisfaction","status":"publish","type":"post","link":"https:\/\/www.siteground.com\/blog\/1-million-domains-and-97-percent-satisfaction\/","title":{"rendered":"1,000,000 Domains and 97% Satisfaction"},"content":{"rendered":"\n<p>Last year we reached a new, important and very exciting milestone! Over 1,000,000 domains are now hosted by SiteGround. With the big breakthrough though, comes big responsibility. So many talented people have entrusted their websites with us and we wanted to make sure that we continue to meet and exceed the expectations to every single one of you. To do that, in our annual client satisfaction survey, we&#8217;ve asked you how we did last year and what is it that you wanted us to improve. And here is the valuable feedback we received from you.<\/p>\n\n\n\n<!--more-->\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"660\" height=\"350\" src=\"https:\/\/newblog.siteground.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/02-satisfaction-rates-2.png\" alt=\"\" class=\"wp-image-10417\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"a-whopping-97-satisfaction-rate\"><\/span>A Whopping 97% Satisfaction Rate<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The biggest and most important question for all of us was whether you\u2019re happy with the service and solutions we provide. With a fast-paced growth and a satisfaction rate of over 96% in 2016, we didn&#8217;t really believe we could do better this year. And then we got the final results for the 2017 client survey. We were more than thrilled to see that for the third year in a row, we&#8217;ve managed to improve the satisfaction rates and what\u2019s most important &#8211; the quality of our service. 97.3% is here to prove that teamwork, devotion, and love can make <a href=\"https:\/\/www.siteground.com\/web-hosting.htm\" data-type=\"URL\" data-id=\"https:\/\/www.siteground.com\/web-hosting.htm\">web hosting<\/a> exciting and worthy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"95-of-our-customers-would-recommend-us\"><\/span>95% of Our Customers Would Recommend Us<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Given the satisfaction rate above it\u2019s no wonder that most of our customers would recommend us to a friend or acquaintance for their new business projects and personal sites. This means the world to us, as we value personal recommendation and we know that this is what counts the most.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"what-do-you-like-about-siteground\"><\/span>What Do You Like About SiteGround?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>This year, we wanted to know what do you like about us the most and we asked for your honest opinion in a couple of open questions. It\u2019s no surprise that most of the answers were either dedicated to or involved our legendary Support &amp; Customer Service teams in one way or another. Simplicity and ease of use were amongst the popular answers, too.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"what-do-we-need-to-improve\"><\/span>What Do We Need to Improve?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In order to constantly improve and be better, we need to know what is it that we\u2019re not doing in the best possible way we could. That\u2019s why we asked you what you don\u2019t like about SiteGround. We noticed a trend of suggestions for updating the look and feel of our User Area and Control Panel. We appreciate your feedback and we\u2019re glad to say that we\u2019re working on some huge enhancements there as we speak. Big changes are coming in 2018!<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"660\" height=\"260\" src=\"https:\/\/newblog.siteground.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/03-customer-segments-2.png\" alt=\"\" class=\"wp-image-10418\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"a-preferred-choice-for-web-professionals\"><\/span>A Preferred Choice for Web Professionals<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The survey this year helped us identify two big groups of people, choosing our services. The first one are bloggers and small business owners that manage their own websites. The second group are the site-building professionals who design, code and manage multiple websites. We are working hard to address every group\u2019s specific needs in the upcoming User Area changes &#8211; simplicity for the first one, and collaboration options for the second. We are also very excited that more and more big companies are relying on SiteGround for hosting their projects and we have launched the <a href=\"https:\/\/www.siteground.com\/\">enterprise hosting<\/a> service for their specific needs.<\/p>\n\n\n\n<p>With 1,000,000 domains pointed to our servers already, we couldn&#8217;t be happier and more grateful for your amazing feedback and for helping us constantly improve our hosting service. We&#8217;ll continue to enhance our solutions and aim to surpass even this year&#8217;s record!<\/p>\n\n\n<p>[subscribe_cta]<\/p>\n","protected":false},"excerpt":{"rendered":"Last year we reached a new, important and very exciting milestone! Over 1,000,000 domains are now hosted by SiteGround. With the big breakthrough though, comes big responsibility. So many talented people have entrusted their websites with us and we wanted to make sure that we continue to meet and exceed the expectations to every single&hellip;","protected":false},"author":63,"featured_media":13052,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2018],"tags":[],"class_list":["post-10414","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>1,000,000 Domains and 97% Satisfaction | SiteGround Blog<\/title>\n<meta name=\"description\" content=\"Read more on the results we get from our annual customer survey and find out what our clients have to say about us and what we&#039;ve achieved this year\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newblog.siteground.com\/en\/1-million-domains-and-97-percent-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"1,000,000 Domains and 97% Satisfaction | SiteGround Blog\" \/>\n<meta property=\"og:description\" content=\"Read more on the results we get from our annual customer survey and find out what our clients have to say about us and what we&#039;ve achieved this year\" \/>\n<meta property=\"og:url\" content=\"https:\/\/newblog.siteground.com\/en\/1-million-domains-and-97-percent-satisfaction\/\" \/>\n<meta property=\"og:site_name\" content=\"SiteGround\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/siteground\" \/>\n<meta property=\"article:published_time\" content=\"2018-01-26T09:01:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-07T11:49:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/newblog.siteground.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/97-Satisfaction-facebook.jpg\" \/>\n<meta name=\"author\" content=\"Monika Dimitrova\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"1,000,000 Domains and 97% Satisfaction\" \/>\n<meta name=\"twitter:description\" content=\"Last year we reached a new, important and very exciting milestone! 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